Laurell Technologies Corporation
5 February 2012
 

Kudos

Since Laurell Technologies Coproration was founded in 1985, total customer satisfaction has remained one of our most important goals. Read some of the positive feedback we've received over the years from our customers.

If you'd like to let us know about your own experiences with Laurell Spin Coaters, or with our sales and support engineers, please feel free to write us at
Spin Coater feedback moc.llerual@stnemmoc.

2012

January 31, 2012
...I just wanted to say that I've been getting lots of positive feedback on our new spin coater from our cleanroom users. Thanks!

2011

September 20, 2011
...Finally have a minute to say the (custom) chuck adapter worked like a charm last month! Thanks for expediting my order.
August 15, 2011
...While reporting the first problem in 13 years of operation, one of our customers commented: "These spinners are great."
August 05, 2011
...I very much appreciate the attention to the shipping and delivery from everyone at Laurell. That is more evidence that I made the right choice.
July 19, 2011
...We bought a spin coater from you company two mounts ago [sic]. We use it allot and it is very good especially with [IV-PVG]. It is really good, better then vacuum pump. So thanks for good advice.
July 15, 2011
...The spin processor came in yesterday and is back in process working like a new system. Thank your service team ... for the excellent service support and quick turn around. I really appreciate vendors who take the time to give service as much priority as sales.
June 16, 2011
...Thanks so much! I will definitely be purchasing the WS-400-6NPP, with the IV-PVG attachment. (My experience with it was too good — it did everything I wanted and then some!)
June 07, 2011
...I am very happy with the quick and friendly service.
June 07, 2011
...Thanks so much. The whole process of designing it and making it was so fast.
May 19, 2011
...My spin processer [sic] arrived this morning, everything looks good. I've got it installed and will start programming/process development this afternoon. Talk about service, you have blown away EVERY other manufacturer I've worked with.
May 19, 2011
...As recommended by a colleague in Canada, the Spin Coater from Laurell is the best choice.
May 13, 2011
...[I] had the chance to try it in [the University lab] and it is better than anything else I have seen. I am really looking forward to have it in our lab.
May 04, 2011
...Thank you for the update. I wish all companies were like this!
April 20, 2011
...Laurell is an unusually responsive company and I will look to you again as we grow.
February 18, 2011
...I wanted to say thanks for the lightning fast quote/shipping.
February 09, 2011
...Thanks a lot. Your customer support is really excellent.
January 28, 2011
...Yall [sic] are absolutely FABULOUS! Best customer service ever! I knew you had to be on the east coast! People are nicer out there!
January 26, 2011
...It is nice to talk with sales support that actually know their products, it is not always the companies have representatives that can give first hand information like you. We are for this reason very happy when we find combined sales and after sales support solution like yours. It much better to have this abroad than a local agent with limited knowledge.
January 14, 2011
...I would like to thank all of you for your support in resolving our problem. Laurell made us a priority for an issue which required a couple days full time support. It is nice to know some companies are still there after the sale to enable a relationship to develop for future business down the road. Please let everyone know their efforts are greatly appreciated.
January 14, 2011
...Thank you for your organization's support, really does speak well for the quality of your company.

2010

December 03, 2010
...Thank you very much for the prompt delivery. We are very impressed with the speed of which this order was processed and shipped.
October 25, 2010
...Many thanks and I'm very pleased to be a user of your machine!
September 29, 2010
...I've been using the WS-400-6NPP-LITE model in our lab for a year now and find it to be robust, easy to clean and a very good performance spincoater. I'll definitely keep Laurell in mind if we end up finding the lab space & for my future research.
August 27, 2010
...I have never had a supplier company so dedicated to help and support so quickly and professional.
August 26, 2010
...Thanks so much for taking care of us so well. So far, we've been thrilled with your product. It's light years better than some of the competing instruments I've seen. Everything in the entire process has been smooth from buying over support to application. And the product is reasonably priced. Unfortunately, you do not find this kind of quality in a lot of companies these days (especially in this country...). So cheers to Laurell!
June 18, 2010
...I had a good experience with a Laurell spin coater when I was in U.S. This is the reason that I decided to buy Laurell again.
June 08, 2010
...We made a rapid decision [about a Laurell spin processor], as I was always pleased by this product in the past.
May 12, 2010
...Many thanks for your great support!
April 21, 2010
...We received our WS-650, installed it, and so far it's been great. We're very pleased with the spin coater, and with Laurell customer service in general.
January 28, 2010
...I downloaded the Spin 3000 update, and it worked perfectly on the first try. Thanks again so much for your help. Laurell rocks!
January 21, 2010
...We are very satisfied with our purchase because the Laurell's spin coater is excellent and very robust.

2009

November 30, 2009
...I'm writing to you to thank you for the help and assistance you gave us with our spin processor, it's working very well now. It's remarkable to us the excellent customer and technical service you have provided, even given the long distance. We really appreciate it.
October 16, 2009
...As you know we have specified a number of Laurell systems and have been extremely happy with them.
September 18, 2009
...I think the design of the Laurell spinners is superior to many competitors' designs.
September 02, 2009
...I was losing about 50% of my (very expensive) GaAs chips as 'fly-aways'. The Laurell fragment adapters work perfectly—the anxiety I had when starting my 5000 RPM spins is completely gone! I didn't even need to consider the alternative of wax mounting that we'd discussed. Thanks for all your help, and for a great product!
August 05, 2009
...I appreciate how smoothly this purchase went, and look forward to working with Laurell in the future with spin coating applications.
July 29, 2009
...Thanks so much for your suggestion. You folks are much more than manufacturers of high-tech semiconductor processing instrumentation—you're a valuable resource to us researchers involved in semiconductor work and solid-state device fabrication. Thank you!
June 26, 2009
...The tool is performing very well and many of the other group members are amazed with our way of etching, certainly concerning the reproducibility of it.
June 19, 2009
...The spin coater has been a dream to use. I am very pleased with the purchase.
June 11, 2009
...The result is excellent, it even surpassed those of [prominent competitor] — 0.5% uniformity, minimum particulates due to minimum or zero flashbacks from the wall chamber, and the motor runs quietly.
June 10, 2009
...I have been very impressed with Laurell Technologies at every step of ordering and setting up this equipment.
May 22, 2009
...Late last year we purchased a WS-650Sz-6NPP-Lite Spin Processor from you. We're really impressed with the unit and are considering purchasing another.
March 16, 2009
...I was pleasantly surprised with the extras and accessories I got. I will mention Laurell's generosity in the next staff meeting.
March 01, 2009
...Your service is excellent!
February 26, 2009
...I love your tools.
February 06, 2009
...Thank you so much for your highly efficient work. We appreciate it very much.
February 04, 2009
...We have now used our Laurell Spin Coater for a while and are quite pleased with the performance of the equipment.

2008

November 17, 2008
...You may be interested to know that I purchased the equipment based on an extremely positive referral from [existing Laurell WS-650Sz customer].
November 14, 2008
...I appreciate the way you do business. I always keep companies like yours in mind for future purchases.
January 08, 2008
...Usually people tend to complain when they're dissatisfied, but I'd like to praise you for the quality of your support. It was quick and efficient.

2007

November 30, 2007
...I had the opportunity of using a spin coater identical to this one some months ago, was impressed with its quality and practicality, and am looking forward to obtaining a new one. Thanks again for your trouble and quick response.
October 30, 2007
...We saw an increase in etch depth uniformity in both two (3%) and three (13%) inch wafers after the PEG (Laurell Technologies Corporation's Pneumatic Exhaust Generator PEG-1)
April 19, 2007
...It looks good! We are impressed with your workmanship on the new, custom, vacuum chuck.
April 03, 2007
...We have no problems with the spin-coater and are very pleased with it! We already have experience with spin coating using [prominent competitor's system] and I have to admit that yours works perfectly and simply! We are so pleased we want to order another one.

2006

November 21, 2006
...Thank you for the e-mail, it is refreshing to see that there are companies out there that still realixe the value of customer service!
October 17, 2006
...Thank you very very much for the fast and immediate indications. The valve was stuck for some reason, but on the manual there are very clear and very well illustrated indications (this is very strange for scientific instrumentation, really, usually is not like that) on how to do for disassembling and cleaning the valve. I confirm that I am quite satisfied with the apparatus. I really have a good opinion of it.
August 25, 2006
...I have learned from my colleagues that your spin processor is the best.
August 18, 2006
...Thank you so much for the expeditious handling of our order. We received the spin coater this morning and are busy setting it up for use for this afternoon—right on schedule! I would like to convey my sincere appreciation for the high level of professionalism and customer attentiveness provided at every level of your company. It’s comforting to know that old-fashioned American quality, expertise, and personalized customer support is still alive and well. Please forward my remarks to your colleagues and thank them on my behalf.
April 11, 2006
...The drain cup is extremely helpful while operating the spin coater. It effectively collects drainage run off of additional film solution while in operation. I found this allowed me to focus more of my attention on my spin coating process as opposed to having to worry about where the film waste ends up. Also, it provides the additional benefit of collecting all the waste in one place.
March 14, 2006
...I thank you for your very fast and constructive assistance.
March 09, 2006
...I appreciate your great support.
February 28, 2006
...I appreciate your great support.
February 09, 2006
...The new spinner is working really well, thanks! Just thought I'd let you know.
January 18, 2006
...Thank you very much for your support. I really appreciate it.
January 05, 2006
...It was a pleasure using Laurell Technologies products, and I will gladly endorse your products to anyone.

2005

December 15, 2005
...Thank you so very much for sending me the o-rings and test instruction. I'm so impressed with Laurell's customer support service, and I am glad to have chosen Laurell's products. I really appreciate your help.
November 25, 2005
...I have to say that I am very impressed with the quality of the system and support material. It is not often that I am prepared to say that I am impressed, but this equipment does show a great deal of thought and care from design to construction and support.
November 07, 2005
...Everything works great, and it definitely is the best design on a spin coater that I've seen.
November 02, 2005
...Thanks for following up, your company has been very easy to work with.
September 27, 2005
...I have been impressed by Laurell's overall support.
August 31, 2005
...Thank you for your follow-up. I am seeing that service is very good at Laurell!
August 23, 2005
...The spin coater was here this morning at my desk (what service!) Thank you.
August 18, 2005
...The spin coater is working very well, indeed.
August 10, 2005
...The spin processor is working very well and all of us are impressed at the speed with which shipment was made. Thank you very much.
June 27, 2005
...We are extremely happy with the quick turnaround on delivery.
June 13, 2005
...Thanks for the quick delivery.
June 09, 2005
...Thanks for the very fast shipping of the unit!
March 29, 2005
...I received the spin coater last week and have already installed it. It works great!
March 29, 2005
...We are very satisfied with the equipment. It does exactly what we need it to do. It is simple but reliable; the kind of technology I like.
March 01, 2005
...The spin coater looks wonderful!
February 24, 2005
...[Referring to our Process Support Engineer] ...his help has been invaluable.
February 23, 2005
...Again thank you for the excellent service.
February 09, 2005
...Many thanks for all the help and for the efficient delivery.
February 07, 2005
...We are happy with our Laurell Spin Coater. Furthermore, I used different spin coater brands in the past, and when I compared them with our Laurell Spin Coater, in terms of cost and performance, I feel that I made a right decision.
January 28, 2005
...It has been a pleasure doing business with you again!

2004

December 14, 2004
...Your equipment is fantastic, your sales staff was motivated and informed, and you got it to me so fast I was startled.
December 08, 2004
...The spin processor is working really well. I will keep in touch, as we may want another in the near future.
December 01, 2004
...Thank you for your speedy turnaround.
December 01, 2004
...I have enjoyed working with Laurell Technologies.
November 22, 2004
...I really appreciate your help and the fast turnaround.
November 18, 2004
...I am very satisfied with the performance of the spin coater.
November 18, 2004
...The spin processor is working very well and we are very satisfied.
November 11, 2004
...Everything is working a absolutely well with the spin coater, and we are getting some very pleasing, highly reproducible results. So, if we end up publishing any work using your spin coater, we will correctly acknowledge your company and equipment.
November 04, 2004
...Thanks for your spin processor. So far it is perfect.
October 26, 2004
...Thank you for all your support. It has been a great delight to interact with you and your company.
October 25, 2004
...The spin processor is performing splendidly.
October 13, 2004
...The spin processor is working very well. Thank you for the excellent assistance.
October 06, 2004
...I also appreciate the professionalism and concern every member of your company that I have spoken with has shown regarding this purchase.
September 24, 2004
...We are very happy with the spin coater
September 22, 2004
...I am pleased, very pleased, to tell you that your instrument is even better than expected. We're very impressed by the ease of use and the reliability of your spin coater.
September 20, 2004
...The spin coater is working like a charm.
September 20, 2004
...The spin coater is really easy to use and everyone in the lab is very happy with it.
September 15, 2004
...Thanks very much for the fast delivery!
September 09, 2004
...The spin coater works very well for my application.
September 02, 2004
...The spin processor works very well. I am very happy with it. Thank you again for the prompt processing of the order and the quick delivery.
August 25, 2004
...The spin coater is operating very well and we are happy with our purchase.
August 25, 2004
...The spin coater is really easy to use and everyone in the lab is very happy with it.
August 24, 2004
...The spin coater you sent arrived and is installed and working perfectly. Thanks so much for your amazingly quick response!
August 18, 2004
...Thanks for a very quick delivery!
August 12, 2004
...Your manual is the best I've seen in a long time.
July 26, 2004
...Thanks for very pleasant and professional service!
June 28, 2004
...The spin coater is working well.
June 21, 2004
...The spin coater works nicely. Thank you very much for your advice and for a great product.
June 17, 2004
...We are all exceptionally pleased with the new spin coater. Thank you.
June 16, 2004
...The coater is working well. Many Thanks.
June 16, 2004
...The spin coater has been great. Thanks so much for your help.
June 08, 2004
...I look forward to working with you again in the future.
May 25, 2004
...We really appreciate fast, qualitative responses from Laurell. Speaking honestly, Laurell gave the better service than any other company.
May 21, 2004
...The spin coater works brilliantly.
May 13, 2004
...I would be happy to recommend your instrument.
May 13, 2004
...Thanks for the speedy delivery. I didn't even know purchasing had processed our order and assigned a budget yet!
May 11, 2004
...Our spin coater works beautifully and we are very happy with it.
May 04, 2004
...Thanks for the great technical help I received.
April 27, 2004
...I'm delighted with the product. Again, many thanks to you all.
April 21, 2004
...Your support engineers have been incredibly helpful with their information, they are both an asset to your company.
April 19, 2004
...The coater has been installed and is working flawlessly.
April 07, 2004
...The spin coater is working perfectly.
March 25, 2004
...We are very pleased with it! It is a vast improvement on our previous machine and perfect for our needs.
March 23, 2004
...Thank you for the prompt delivery.
March 19, 2004
...We have tested the RD spin processor last week intensively for cleaning and drying 3" and 4" wafers after Cu CMP, and it works very well.
March 16, 2004
...The spin processor works great.
March 09, 2004
...It has been a pleasure doing business with you.
March 09, 2004
...Thank you for your expedient delivery.
March 01, 2004
...Your service was irreproachable.
February 20, 2004
...We're very happy with the spin coater so far, and it is a vast improvement over our old unit with many design features we like. We're thinking of purchasing another.

2003

December 12, 2003
...I've been very content in doing business with you, and you can be sure you will be the first company to be contacted if we need equipment of this kind.
October 08, 2003
...We have received, installed, and tested the new spin coater and are very pleased with its performance.
September 24, 2003
...The spin coater is performing well.
September 18, 2003
...Thank you very much for such a prompt reaction. It is a real pleasure to do business with you.
September 04, 2003
...The spin coater is indeed a valuable addition to our process capabilities. We are very satisfied with the build quality and performance and would recommend the system to others. We look forward to future sales opportunities with Laurell.
August 19, 2003
...The spin coater works great. ThanksW It was very easy working with your company.
March 26, 2003
...You have been very considerate and professional, and I truly appreciated your help.
March 10, 2003
...Thanks for the great service.

2002

November 26, 2002
...I tested the spin coater and it works great.
November 05, 2002
...I must say, I'm very impressed with the diligence and speed of your response to my request. Thank you very much for your help. I look forward to recommending your products to my colleagues.
November 05, 2002
...I'm very happy. Thank you for the support.
October 31, 2002
...Everything is working perfectly. Thank you for the quick delivery!
September 25, 2002
...It has been a real pleasure working with Laurell!
April 03, 2002
...We received the spin coater very promptly and it is working great. Thanks for all of your help.
March 20, 2002
...Thanks again for all your help. It is really nice to see a company go beyond 'normal' duties to assist someone. It will not be forgotten.
March 20, 2002
...This afternoon I made a visit to see a Laurell Technologies spin coater unit and I must say that I was quite impressed. It was extremely quiet and stable—even at 6,000 RPM—and was simple to operate and clean.
March 14, 2002
...I noticed your website has been updated recently—it is very nice, user friendly, and fast-loading)
February 21, 2002
...We have gotten very good results with the spin coater. It is what we needed.
February 07, 2002
...Thank you for your help. It is good to see a company stand by their products and respect people. In the future, I will look to your company first for equipment. Thanks again.

2001

October 25, 2001
...Thank you for keeping us informed all the time. It is a pleasure to work with a company that is doing business in a professional way.
October 16, 2001
...We are quite happy with our spin coater. The chuck seems to work with the small, irregular substrates we use.
October 04, 2001
...Thank you! Your services and follow-ups were extraordinary. I wish that every company would have that attitude.
September 25, 2001
...Thank you for the shipment notice. This is a very nice extra touch you provide for your customers. I am very impressed with your customer service department, as well as with your products!
September 25, 2001
...I have received the items in good order. Thank you for your speedy delivery
September 14, 2001
...I have just received the spin coater and I like the way you packaged it. I appreciate your help. Please forward my thanks.
August 16, 2001
...I did indeed receive the duct kit. It's a little embarrassing that I heard about the delivery from you long before I heard from my own receiving department! I really appreciate your message. The small details do count.
August 01, 2001
...We've had nothing but good experiences with the two existing Laurell spin coaters in our laboratory. Thanks again for your attention
March 24, 2001
...Also I would like to thank your support engineer, who was extremely helpful in this situation. She was continuously in search of a solution that would be acceptable to all of us. This speaks to your employees, your company, and to how you do business.

2000

October 07, 2000
...I wanted to let you know that the rinser/dryers are working well and to compliment you on this nice web page.

1999

September 10, 1999
...I just wanted to say that our new spin coater works beautifully. My advisor was really impressed with its performance and versatility. I'm glad that I discovered Laurell Technologies.
July 01, 1999
...Just wanted to let you know that the new lid assembly we purchased from you is now installed and working beautifully. Many thanks to you and your staff for all the help you gave.